Ngā putanga katoa · Business Edition

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Te Hapori i tua atu o te AI — Ngā mea ka whiwhi tūturu tō pakihi

Ehara te AI i te hua

Ko ngā tuhinga e whā o mua i aro ki a Village AI — he aha ia, he aha te rerekētanga ki te AI o ngā Kamupene Nui Hangarau, he aha te take o te whakahaere, me ngā mea e rere ana i ēnei rā. I whakaritea taua aro, nā te mea ko te AI te wāhanga o te ao hangarau e tino hiahia ana kia whakamāramahia kia mārama.

Engari he hē kia whakaaro ko Village he hua AI. Ehara i te mea pērā. He tūāpapa whakahaere a Village Business — he wāhi mahi matihiko tūmataiti mō tō rōpū. He kotahi noa te AI i roto i ngā kai. Ko te tūāpapa te kai katoa.

Ko tēnei tuhinga e pā ana ki ngā mea katoa anō e tukuna ana e te tūāpapa. (Mēnā he kupu kāore koe i te mōhio i roto i tēnei raupapa, kua whakamāramahia ki te reo māmā i roto i te rārangi kupu.)

Te Raruraru e Whakatau Ana a Village

He maha ngā pakihi iti me ngā rōpū mahi ngātahi i ēnei rā e whakamahi ana i ngā taputapu e ono pea kāore e whakawhiti kōrero ki a rātou anō.

Ka tukuna ngā whakahou a tō rōpū mā Slack, engari kāore te haurua o te rōpū e tirotiro ana i reira i ngā wā katoa. Kei roto i ngā īmēra o tētahi te pūrongo hui a te poari. Kei runga i ngā waea pūkoro e toru rerekē ngā whakaahua i tangohia i te hui a te rōpū. He ripanga raraunga te rārangi wā o te kaupapa, ā, kua tawhito te putanga kei te puku rokiroki tiritahi. Ka haere mā te īmēra ngā whakawhiti kōrero ki ngā kiritaki, engari kāore te Pūnaha Whakahaere Hononga Kiritaki (CRM) i whakahoutia. Ka uru mai tētahi mema hou ki te tīma, ā, kāore ia e mōhio kei hea ngā mea katoa.

Kāore he tangata i whiriwhiri i tēnei āhuatanga. I kohi haere i roto i ngā tau, kotahi te taputapu i ia wā, ia taputapu e whakaoti ana i tētahi raru, engari ka waihanga i tētahi atu. Ko te hua, he whakahaere kei te wehenga tōna ao matihiko puta noa i ngā papa rorohiko e puritia ana e ētahi kamupene kāore ō rātou hiahia e hāngai ana ki āu ake — ā, i whakaae koe ki ā rātou tikanga tukatuka raraunga kāore koe i pānui.

Ka whakakapi a Village i taua wehenga ki tētahi wāhi kotahi, tūmataiti, kei reira ngā mea katoa e mahia ana e tō whakahaere e noho tahi ana — ā, ka kōrero ki tō reo mai i te wā ka takiuru koe.

He aha ngā mea kei roto i te pouaka

Anei ngā mea e whakarato ana a Village Business, i ngā kupu māmā.

Ngā Pūrongo me ngā Whakahou a te Rōpū

Ka tohatoha ngā mema o te rōpū i ngā whakahou — te ahunga whakamua o te kaupapa, ngā pānui whakahaere, ngā whakaaroaro mō te mahi a te kiritaki, ngā whakarāpopototanga o ngā whakataunga matua. Ehara ēnei i ngā pou pāpāho pāpori i hangaia mō ngā ine whai pānga. He koha ēnei ki te pūrongo tiritahi o tō whakahaere. He tohu i te kaupapa. He whakahou mai i te kaiwhakahaere. He whakarāpopototanga o ngā hua hauwhā. He tuhipoka mai i tētahi mema o te rōpū i hoki mai i tētahi haerenga ki te kiritaki.

Ka pāwhiri koe i te "Tuku Whakahou", ka mōhio te pūnaha kei te tuhi koe i tētahi whakahou pakihi ā-roto, ehara i te pou rangitaki. Ka āwhina te AI mā te tūtohu tapanga, te whakarāpopoto i ngā tuhinga roa, me te whakarite kia taea te rapu i ngā whakahou. Engari, nō ngā mema o te rōpū i tuhi i ngā ihirangi, me te whakahaere i whiwhi ai.

Te Pānui

He wāhi motuhake mō ōu whakawhitiwhiti kōrero ā-rōpū auau — te momo whakahou hanganga e whakakotahi ana i te whakahaere. Ka whakaputaina ngā putanga i te raupapa, ā, ka taea e ngā mema o te rōpū te ohauru kia whakamōhiotia ai rātou ina puta he putanga hou. Kāore te pānui e huna i roto i tētahi īmēra — kei roto tonu i te rēhita mau tonu a te whakahaere, ka taea te rapu, ā, ka wātea ki ngā mema katoa o te rōpū, tae atu ki te hunga ka hono mai ā muri ake.

Kōrero Whakamunatia me ngā Karere Tūmataiti

Ngā karere tūmataiti i waenga i ngā mema o te tīma me ngā kōrero ā-rōpū, kua whakamunatia katoa, ā, kei runga i ō ake hanganga. Ehara i a Slack, nā te mea ka herea e tōna taumata kore utu te tawhiti o tō hītori karere, ā, kei runga i ngā tūmau o Amerika ōna raraunga. Ehara i a Microsoft Teams, nā te mea ka tuku i ō kōrero ki te pūnaha o Microsoft. He kōrerorero whakamunatia e noho ana i roto i ngā rohe o tō whakahaere.

Nā konei ka noho tūmataiti ngā kōrero matatapu ki ngā kiritaki. Ka taea e te poari te matapaki i ngā take muna, kāore te kōrero e noho ki runga i tētahi tūmau o Silicon Valley. Ka taea e te kaiwhakahaere te tuhituhi ki ngā mema o te rōpū, ā, ka mōhio ia he tūmataiti ngā karere — he tūmataiti ā-hanganga, ehara i te tūmataiti nā te mea anake e kī ana mātou. Hei kaupapa GDPR, ko te tikanga ka mōhio koe kei hea tonu tō raraunga, ā, ko wai ka taea te uru atu ki reira.

Waea Ataata

Ngā kōrero ā-kanohi me te kore e whakamahi i a Zoom, i a Teams rānei, me te kore e waihanga pūkete ki ngā papaanga o waho. He whaihua tēnei mō ngā mema poari kāore e taea te tae ā-tinana, mō te hono atu ki ngā mema o te tīma kei tawhiti, mō tētahi kōrero tere i waenga i tētahi kaiwhakahaere me tētahi kaiārahi tīma e mahi ana i tētahi atu wāhi.

Kāore he pūkete o waho e hiahiatia ana. Ka whakamahi ngā karanga ataata i te whakamunatanga mutunga-ki-te-mutunga; ka rere ngā tohu whakawhiti i roto i ngā hanganga whakahaere, engari ka whakamunatia ngā ihirangi o te karanga i waenga i ngā kaiuru.

Whakahaere Tuhinga

He wāhi mō ngā tuhinga e hiahia ana tō whakahaere ki te tiri — ngā meneti poari me ngā pūrongo, te ture whakahaere o te kamupene, ngā kaupapa here HR, ngā pūrongo pūtea, ngā tuhinga kaupapa, me ngā tikanga whakahaere. Ehara i te mea kei roto i ngā īmēra a tētahi. Ehara i te mea kei runga i tētahi Google Drive kāore e kitea e te haurua o te rōpū. I tētahi wāhi kotahi, ka kitea, kua whakarōpūhia e ngā kāwai: Whakahaere, Pūtea, Mahi, Rauemi Tangata, Kaupapa, Kiritaki.

Rā-maramataka me ngā Takahanga

He rā-maramataka tiritahi mō ngā hui, ngā rā whakamutunga, ngā takahanga, me ngā mahi whakahaere. Ka kite ngā mema o te tīma i ngā mea e tupu ana. Ka taea e ngā takahanga te whakauru taipitopito, ngā wāhi, me te āheinga ki te tohu i tō tae atu. Kāore he "Kāore au i mōhio ki tērā" anō — ko te rā-maramataka te puna pono kotahi mō ngā mahi a te whakahaere.

Paipa CRM

He tirohanga hanganga o ō hononga kiritaki me tō paipa hoko. Ka anga whakamua ngā kirimana i ngā wāhanga kua tautuhia e tō whakahaere. Ka tāpirihia ngā tuhipoka, ngā whakawhitiwhiti kōrero, me te hītori ki ia hononga. Ka taea e te AI te whakarāpopoto i te hītori o te kiritaki ina hiahia koe i tētahi whakamārama tere i mua i te hui, mā te whakamahi i ōu pūrongo tūturu, ehara i te tohutohu whānui.

Ehara tēnei i te Salesforce. Kāore i hangaia mō ngā rōpū hoko umanga me ngā rau o ngā whai wāhitanga. I hangaia tēnei mō ngā pakihi iti me ngā rōpū mahi ngātahi e hiahia ana ki te whai i waenga i te rua tekau ki te rua rau o ngā hononga kiritaki kia pono, me te kore e utu i ngā utu taumaha o tētahi pūnaha i hangaia mō ngā whakahaere e rima tekau ngā wā nui ake i a rātou.

Ngā Pire

Waihangahia, whakahaerehia hoki ngā nama i roto i te papanga. Ka tukuna tika ngā taipitopito kiritaki mai i te CRM ki ngā nama, ā, ka whakaiti i te tāuru raraunga tārua. Ka taea te rapu i ngā hītori nama. Mō ngā whakahaere e whakahaere ana i ngā nama mā tētahi atu taputapu motuhake i tēnei wā — he kino ake rānei, mā ngā ripanga raraunga — ko te tikanga kotahi te pūnaha hei tiaki, ā, kotahi hoki te wāhi iti ake e noho ai ngā raraunga kiritaki i waho i tō mana whakahaere.

Pōti ā-Demokarata

Ina hiahia tō whakahaere ki te whakatau i tētahi mea — hei tauira, te rā mō te hui whakatā a te tira, mēnā me anga whakamua ki tētahi rārangi ratonga hou, me pēhea te toha i te tahua whakangungu — ka whakarato ngā pōti i tētahi huarahi hanganga hei kohi whakaaro. Ehara i te whakaatu ringa e whai painga ana ki te hunga māia. Ehara i te aho īmēra e huri haere ana. He pātai mārama, he rārangi kōwhiringa mārama, he hua mārama.

Mō ngā rōpū mahi ngātahi, he tino hāngai tēnei. Ko te mana whakahaere ā-mema mā te pōtitanga he mātāpono o te rōpū mahi ngātahi. Ka whakarato a Village i te hanganga hei whakatinana i taua mātāpono ā-ipurangi, me te rekoata tika o ngā whakataunga.

Mata Whakaatu

He matapihi kua whakaritea ki tō whakahaere — e whakaatu ana i ngā whakahōu kua tohua, ngā rongo, me ngā pārongo e whiriwhiria ana e koe kia tohaina ki waho atu i tō rōpū. He whaihua mō ngā whakahaere e hiahia ana kia kitea e ngā kiritaki pea, e ngā hoa rānei, me te kore e whakaatu i ngā mahi ā-roto. Ko ō kaiwhakahaere e whakatau ana he aha ngā mea ka puta. Kāore he mea e tohaina mehemea kāore he kōwhiringa whai whakaaro.

Rārangi Ingoa o te Rōpū

He rārangi ingoa tūmataiti mō tō whakahaere — ka kitea e ngā mema o te rōpū anake, ā, ka whakahaerehia e ngā manakohanga tūmataitinga o ia tangata. Ka taea e tētahi mema hou o te rōpū te kimi ko wai e whakahaere ana i tēhea pūkete. Ka taea e tētahi mema o te poari te rapu i ngā taipitopito whakapā. Ko te rārangi ingoa te whakahaere e mōhio ana ki a ia anō.

Ngā Tari me ngā Rōpū Kaupapa

Ngā wāhi mō ngā tari rerekē me ngā rōpū mahi i roto i tō whakahaere — hokohoko, whakahaere, pūtea, tētahi kaupapa kiritaki motuhake, te komiti pāpori. Ka taea e ia tari te whai i āna ake whakawhiti kōrero, tuhinga, me ngā mema, ā, ka noho tonu hei wāhanga o te whakahaere whānui.

Whakakotahitanga Mahi

Ngā taputapu hei whakarite i ngā mahi ā-tinana puta noa i te tīma — ko wai e whakahaere ana i tēhea take kiritaki, ko wai e tiaki ana i tēhea haepapa, ko wai e wātea ana ki te tango i tētahi mahi hou. Ko te momo whakarite ā-ia rā e pupuri ana i te whakahaere o te whakahaere, ā, ināianei he huarahi hei whakahaere i tēnei, kāore e whakawhirinaki ki te mahara o tētahi tangata kotahi, ki tētahi rārangi īmēra rānei.

Kotahitanga

Te āheinga ki te hono i te Village o tō whakahaere ki tētahi atu Village — he whakahaere hoa, he rōpū umanga, he kamupene matua, he kotahitanga ā-rōpū — ā, kia wehe tonu ngā raraunga o ia whakahaere. Me whakaae ngā whakahaere e rua ki te hononga. Ka taea e tētahi o ngā rōpū te wehe i ngā wā katoa. He whaihua tēnei mō ngā whakahaere e wāhanga ana o tētahi whatunga whānui, ā, kāore e hiahia kia whakakotahitia ā rātou raraunga ki tētahi pūnaha kāore rātou e whakahaere.

Me Pēhea e Whakakoi ai te AI i ēnei Katoa

Kāore he mea o ēnei āhuatanga e hiahiatia ana kia mahi te AI. Ka mahi te maramataka ahakoa kāore he AI. Ka mahi te kōrerorero whakamunatia ahakoa kāore he AI. Ka mahi te CRM ahakoa kāore he AI. He papanga whakahaere tino whai hua a Village Business, ahakoa kei reira te paparanga AI, ahakoa kāore.

Ko tā te AI e tāpiri ana he momo mātauranga honohono e whakakotahi ana i ngā wāhanga katoa kia nui ake ai te katoa i te tapeke o ōna wāhanga.

Ka pātai tētahi mema o te tīma, "He aha ngā mea kua tupu i te kaupapa a Henderson i tēnei marama?" ā, ka whakakotahi te AI i ngā whakahōu, ngā tuhipoka hui, me ngā tuhinga hei whakarāpopoto whai tikanga — he mea kāore e taea e tētahi āhuatanga kotahi te whakarato i a ia anake.

Ka uru mai tētahi mema hou ki te tīma, ka pātai ki te taputapu āwhina, "Me pēhea taku tuku i tētahi rārangi wā?" ā, ka whiwhi ia i tētahi whakautu mārama, ohorere tonu — kāore he tangata e hiahiatia ana ki te tuhi pukapuka aratohu whakauru.

Ka whiwhi urupare te kaiwhakahaere i tētahi mema o te rōpū, ā, ka whakarōpūhia e te AI, ka tirohia mēnā he take kua mōhiotia, ā, ka whakatau aunoa rānei, ka tukuna rānei ki te tangata tika — ka whakawātea te kaiwhakahaere i ngā mahi whakarōpū whakahaere.

Ka whakarite tētahi kaiwhakahaere mō tētahi hui kiritaki, ā, ka kohia e te AI ngā hītori hononga, ngā whakawhiti kōrero tata nei, me ngā take e toe ana i te CRM — ehara i te mea ka waihanga ia i te whakamārama, engari ka kohia e ia ngā rauemi mata kia taea e te tangata te hanga.

Kāore te AI e whakakapi i ēnei mahi katoa. Ka whakaiti ia i te ārai i waenga i a rātou. Mō tētahi pakihi iti e mau ana te kaiwhakahaere i ngā tūranga e ono, hei tauira, ranei mō tētahi rōpū mahi ngātahi e whakahaerehia ana te whakaritenga e ngā tūao, ko tērā whakaititanga i te ārai he rerekētanga i waenga i tētahi tūāpapa e whakamahia ana me tētahi e kohikohi puehu ana.

I te mea kei te huri te AI puta noa i te ao mai i te whakautu ki te mahi — arā, te panonitanga i whakamārama a Tuhinga 1 — he mea tika kia kī mārika tōna tū a Village. Ahakoa i ngā wā e mahi takitahi ana a Village AI, ka mahi ia hei kaiāwhina e mahi ana i roto i ngā rohe o tō whakahaere, i raro hoki i ngā ture i whakaritea e tō whakahaere, mō ngā take auau, ka taea te huri, ā, ka taea e te tangata te uru atu. Ka whakanui ia i te uara o te tūāpapa; kāore ia e tango mana whakahaere. He kai kotahi te AI. Ko te tūāpapa — me te whakahaere e whakahaere ana i a ia — koia tonu te kai matua.

Kotahi te Wāhi, Kotahi te Tohu Whakauru, ō Ture

Ehara i te āhuatanga kotahi anake te uara hōhonu o Village. Ko te whakaurunga.

Ngā whakahou ā-tīma, ngā tuhinga, ngā pūrongo poari, te maramataka, ngā kōrero, te rārangi ingoa, CRM, ngā nama, ngā pōti, me te pānui — kei te wāhi kotahi katoa, ka taea te rapu katoa, ā, e whakahaerehia ana katoa e ngā ture i whakaritea e tō whakahaere. Ehara i te mea kua tohatoha ki ngā wāhi pērā i a Slack, WhatsApp, Google Drive, Mailchimp, Zoom, Xero, me tētahi paetukutuku WordPress kāore he tangata e whakahou ana.

He takiuru kotahi, he huinga whakahaere tūmataiti kotahi, he kaiwhakahaere kotahi e kite ana i te whakaahua whānui, me tētahi āpiha AI kotahi e mōhio ana ki ngā ihirangi o tō whakahaere, ā, e kōrero ana i te reo o tō ao mahi. I raro i ngā mea katoa: he hanganga rangatira kei roto i te EU, kua whakatapua mō tō whakahaere. Kāore he pānuitanga, kāore he kohikohi raraunga, kāore he rerenga arotakenga, kāore he tikanga ratonga e huri ana me te kore whakaaetanga a koe.

Mō tētahi pakihi, ehara tēnei i te whakatau hangarau anake. He whakatau whakahaere tēnei. Nā wai e whakahaere ana i te oranga matihiko o tō whakahaere? He rōpū kamupene nō Silicon Valley kāore ō rātou hiahia e rite ana ki āu? Rānei ko tō whakahaere anō?

Mō te ū ki te GDPR, he whakatau whaihua anō hoki tēnei. Kotahi te tūāpapa, kotahi te kaiwhakahaere raraunga, kotahi te huinga tikanga, kotahi te mana whakahaere ture. Ehara i te raranga ratonga puta noa i ngā mana whakahaere ture maha, me ngā kirimana whakahaere raraunga rerekē, me ngā taumata whakahaere rerekē.

E hiahia ana koe ki te whakamahi pai, ki te haumaru hoki i ngā taputapu AI pēnei i ēnei? Ko ā mātou akoranga kore utu — Working with Claude me Agents at Work — e whakaako ana i ngā pūkenga whaihua, ā, mā te Small Business Course e whakamahi ai ēnei pūkenga i roto i tētahi whakahaere. Mō te hanganga hangarau katoa kei muri i te Village AI, tirohia Village AI — Agentic Governance.