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Privacy Policy

Last Updated: August 28, 2025 | Effective Date: January 1, 2025

1. Information We Collect

Information You Provide

• Account information (name, email, password)
• Family history content (stories, photos, documents, audio recordings)
• Family tree information and relationships
• Metadata associated with your uploads
• Communications with us for support

Information Collected Automatically

• Login times and IP addresses for security monitoring
• Browser type and device information for compatibility
• Usage patterns within your family portal for improving features
• Error logs to maintain service reliability
• Session cookies for authentication

2. How We Use Your Information

We use your information solely to provide and improve family history services:

• Create and maintain your private family portal
• Process and organize your family content using AI assistance
• Enable secure collaboration between family members
• Send service notifications and password reset emails
• Ensure platform security and prevent unauthorized access
• Provide customer support when requested
• Generate anonymized usage statistics for service improvement

3. AI Processing

4. Information Sharing

We do not sell, rent, or share your family information with third parties.

The only exceptions are:

• Within Your Family: Content is shared only with family members you explicitly authorize
• Essential Service Providers: Technical services like secure cloud storage (under strict confidentiality agreements)
• Legal Requirements: If required by valid legal process or court order
• Safety: To prevent imminent harm or illegal activities

5. Data Security

We implement multiple layers of security to protect your family's information:

• End-to-end encryption for data in transit (TLS 1.3)
• Encrypted storage for all family content
• Regular security audits and penetration testing
• Access logging and anomaly detection
• Daily encrypted backups with point-in-time recovery
• Two-factor authentication available for all accounts
• Isolated family portals with no cross-portal access

6. Your Privacy Rights

Under GDPR and other privacy laws, you have the right to:

• Access: Request a copy of all data we have about you
• Rectification: Correct any inaccurate information
• Erasure: Request complete deletion of your account and data
• Portability: Export your data in standard formats
• Object: Opt out of specific processing activities
• Restrict: Limit how we process your information

To exercise these rights, contact us at privacy@myfamilyhistory.digital

7. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Content: Removed immediately from active systems, purged from backups within 30 days
• Closed Accounts: Data deleted within 90 days of account closure
• Legal Holds: Data may be retained longer if required by law

8. Children's Privacy

Users under 16 require parental consent. We collect minimal information from minors and provide additional protections:

• Parental approval required for account creation
• Limited data collection from minor accounts
• No marketing communications to minors
• Enhanced privacy settings by default

9. Cookie Policy

We use minimal cookies essential for service operation:

• Authentication Cookies: Keep you logged in securely
• Preference Cookies: Remember your language and theme settings
• Security Cookies: Protect against CSRF attacks

We do not use tracking or advertising cookies.

10. International Data Transfers

Your data is stored in secure EU data centers. If you access the service from outside the EU, you consent to data transfer necessary to provide the service, with appropriate safeguards in place.

11. Changes to This Policy

We may update this policy to reflect service improvements or legal requirements. We'll notify you of significant changes via email or platform notification at least 30 days before they take effect.

12. Contact Information

For privacy questions or concerns:

• Email: privacy@myfamilyhistory.digital
• Data Protection Officer: dpo@myfamilyhistory.digital
• Address: MyFamilyHistory Digital, Data Protection Dept, EU