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Terms of Service
Last Updated: August 28, 2025 | Effective Date: January 1, 2025
Summary: This is a private family history platform. By using this service, you agree to respect family privacy, contribute accurate information, and use the platform responsibly. Our service uses AI as an essential component for organizing and preserving your family's memories.
1. Acceptance of Terms
By accessing and using MyFamilyHistory ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Service Description
MyFamilyHistory is an AI-assisted family history platform that provides:
- Private family portals for preserving family history
- Tools for uploading and organizing stories, photos, documents, and audio
- Family tree creation and management
- Real-time collaboration features for family members
- AI-powered processing for story detection, content organization, and family connections
- Secure chat and video calling between family members
AI as Essential Service Component
Important: Artificial Intelligence (AI) processing is an integral and essential component of our service. The platform is designed around AI capabilities that enable automatic story detection, intelligent content organization, relationship mapping, and memory preservation.
By using this service, you acknowledge that:
- AI processing is necessary for the core functionality of the platform
- The service cannot operate effectively without AI components
- AI processing is conducted under the legal basis of contract performance (GDPR Article 6.1(b))
- All AI processing occurs within your private family portal
- AI-generated insights are never shared outside your family
3. Eligibility
To use the Service, you must:
- Be at least 13 years old (16 in EU without parental consent)
- Have permission from your family portal administrator
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Have the legal capacity to enter into these terms
4. User Responsibilities
You agree to:
- Use the Service only for legitimate family history preservation
- Respect the privacy and dignity of all family members
- Upload only content you have rights to share
- Provide accurate information to the best of your knowledge
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Comply with all applicable laws and regulations
You agree NOT to:
- Share family information outside the family without permission
- Upload harmful, offensive, defamatory, or inappropriate content
- Attempt to access other families' portals
- Use the Service for commercial or illegal purposes
- Reverse engineer, decompile, or hack the Service
- Circumvent any security or authentication measures
- Use automated systems or bots to access the Service
- Violate the intellectual property rights of others
5. Content Ownership and License
- Your Content: You retain all ownership rights to content you upload
- License to Us: You grant us a limited license to store, process, and display your content solely to provide the Service
- Family Sharing: You grant family members access rights as configured by your family administrator
- No Public Use: We will never publicly display or sell your family content
6. Privacy and Data Protection
Your use of the Service is governed by our Privacy Policy. Key points:
- We are GDPR compliant and respect your privacy rights
- Your data is stored in secure EU data centers
- We never sell or share your personal information
- You can export or delete your data at any time
- Each family portal is completely isolated from others
7. Subscription and Payment
- Beta Period: Currently in free beta until general availability
- Future Pricing: Will be announced 60 days before beta ends
- Grandfathering: Beta users will receive special pricing
- Refunds: Pro-rated refunds available for annual plans
- Cancellation: Cancel anytime, access continues until period ends
8. Service Availability
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Scheduled maintenance will be announced in advance
- We are not liable for temporary service interruptions
- Emergency maintenance may occur without notice
9. Intellectual Property
- Platform: The Service, including its design, features, and technology, is our proprietary property
- Trademarks: MyFamilyHistory and related marks are our trademarks
- Feedback: Suggestions you provide may be used to improve the Service
10. Disclaimers and Limitations
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:
- The accuracy of AI-generated insights or connections
- Continuous, uninterrupted, or error-free service
- That defects will be corrected immediately
- Compatibility with all devices or browsers
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your violation of any rights of another party
- Your content or use of the Service
- Unauthorized access using your credentials
12. Account Termination
We may suspend or terminate accounts that:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Harm other users or the Service
- Remain inactive for over 2 years
You may close your account at any time through account settings or by contacting support.
13. Changes to Terms
We may update these Terms to reflect service changes or legal requirements. We will notify you of material changes at least 30 days in advance. Continued use after changes constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the European Union. Any disputes shall be resolved through binding arbitration, except where prohibited by law.
15. Contact Information
For questions about these Terms:
- Email: legal@myfamilyhistory.digital
- Support: support@myfamilyhistory.digital
- Address: MyFamilyHistory Digital, Legal Dept, EU
Thank you for choosing MyFamilyHistory to preserve your family's legacy. We're honored to be part of your family's story.