WorksheetRun it on your business

The Process Triage Worksheet

List the work you repeat. Answer five questions of each. Read the outcome — agent, augment, or human. Then answer the fifth question in full. Mark it a reading for now, and set a date to run it again. This is your reading today, not a verdict: the ground is moving, and there are more unknowns ahead than knowns.

The five questions

  • 1 · Rule or judgment? Could you write down the rule, or does it "depend"?
  • 2 · Reversible? If it goes wrong, can it be undone?
  • 3 · A mistake lands on…? No one much, or a client, a colleague, money?
  • 4 · Needs the picture? Does it need foreseeing the consequence, or this client's knowledge?
  • 5 · And the person? If an agent takes it, where does the person go?

How to read the answers

Agent: mostly rule / reversible / lands on no one much / no picture needed — agent does it, logged, a human reachable.
Augment: a mix — the agent prepares; a person decides.
Human: heavy depends / not reversible / lands on a person / needs the picture — a person decides.
Override: if question five has no good answer — nowhere for the person to go — hold, whatever the other four say.

The worksheet

The process1. Rule or judgment?2. Reversible?3. Lands on?4. Needs the picture?5. Where does the person go?ReadingRun again on
e.g. keying receiptsruleyesno one muchnoreviews the agent's output; learns advisoryAgent(date)
e.g. year-end letterpartlyyesthe clientpartlydrafts reviewed & signed by the accountantAugment(date)
e.g. restructure advicejudgmentnothe clientyesunchanged — the work is theirsHuman(date)
 
 
 
 
 
Closing line: This is your reading today, not a verdict. Run it again when the work changes, the tools change, or the market does — and keep the fifth question first in your mind, not last.